Thank you for shopping with fioala ! We’ve outlined our return policy to ensure you have a smooth experience.

Return Timeframe

You have 14 days from the date your order is delivered to initiate a return or request an exchange.

Refund Conditions

To be eligible for a refund, items must be unused, undamaged, and returned in their original packaging with all tags attached.

When Refunds May Be Rejected

Refunds may not be processed if:

• The item has been damaged or is not in its original condition.
• Original tags or packaging are missing.
• The return request is made after 14 days.
• The item was purchased during a final sale or promotional event.

How To Return

To initiate a return, email us at [email protected] within 14 days of delivery. Please include your order number and the reason for your return.

Return Process

Once approved, you will receive detailed return instructions and a return authorization. Be sure to securely package the item with all original accessories.

Return Locations

• Vietnam : 56 Hoang Phan Thai, Nghi Phan, Nghe An 43000, Vietnam.
• United States : 2327 N Nellis Blvd, Las Vegas, NV 89115, United States.

Need Help?

If you have any questions or need assistance, feel free to email us at [email protected] . We’re here to help with any concerns!